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Returns & Refunds


Thank you for shopping at Dreamy Petals. We stand behind our goods and services and we want our customers to be satisfied with them.

Our return and refund policy lasts 7 days from the date you received it. Please contact our support team at [email protected] immediately if you have received an incorrect item or there is an issue with your order upon arrival. We aim to respond to every email within 24 hours. Lost items or items damaged due to normal wear and tear are not covered under our return and refund policy.



Change of Mind

In the interest of hygiene and for your protection we DO NOT support change of minds for items ordered, accept exchanges or provide refunds for earrings unless the items are exhibiting a genuine fault.



Faulty Items

If your item is faulty, we will offer you a full refund with proof of purchase. Please contact our support team at [email protected], to assist you with the process of your refund.


Return & Exchange

Return and exchange of items are only valid for incorrect order shipment. To be eligible for a return, your item(s) must be unused and in the same condition that you received it. It must also be in the original packaging.

You’re welcome to use the shipping method of your choice. Kindly send us the copy of consignment note showing the proof of return and shipping fee charged. We will send you an email as soon as we have received your return back at our warehouse in its original condition. Please allow up to 7 days for your return to be processed.

Dreamy Petals is not responsible for lost return packages and recommend you insure and track your package.


Refund

Refunds are via Store Credit only. Store Credit can be used for your future purchases via our website.

Once received, we will refund via Store Credit. This is usually done within 24 hours. If you still have not received an email from us after 7 days from the day you shipped your items, we will be more than happy to assist you. Please contact our support team at [email protected]



We look forward to giving you more reasons to fall in love with all that we have to offer!

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